Public Offer Agreement
The information below constitutes an official offer (public offer) to an indefinite circle of persons within the meaning of Articles 633, 641, and 644 of the Civil Code of Ukraine to conclude an Agreement (hereinafter referred to as the "Agreement") for the sale of goods on the Internet site (in the online store) at https://reytel.ua/ (https://reytel.ua), (hereinafter referred to as the "Site"), and is a public offer of the individual entrepreneur in the person of Dennys Borysovych Reytel, (hereinafter "Seller", taxpayer registration number – 3520311073, registration address – Ukraine, 29000, Khmelnytsky region, Khmelnytsky city, Prybuzka street, building 2, apartments 47-48, under the following terms:
1. General Provisions.
1.1. The relationship between the Visitors of the site (hereinafter referred to as the "Buyers") and the Seller is based on the public offer agreement.
1.2. The Public Offer Agreement is a public contract regulated by Articles 633, 641, 644 of the Civil Code of Ukraine.
1.3. The terms of the public contract are the same for all.
1.4. Payment for goods on the site (in any way) or placing an order (in any way) for goods on the site confirms acceptance of the terms of this Agreement and acknowledgment and agreement with its terms.
1.5. The Seller has the right to make changes and additions to this Agreement. The Agreement, with consideration of changes and additions, comes into force from the date of posting on the Seller's website. The Buyer undertakes to monitor changes and additions made to this Agreement.
1.6. The following terms are used in the Agreement with the following meanings:
1.6.1 Site, Internet site, Online store - https://reytel.ua/ (https://reytel.ua) where the Seller posts information about the sale of their goods, their cost, as well as the method of receipt. By taking advantage of a specific offer, the Buyer of the resource accepts these conditions.
1.6.2. Site Visitor, Buyer – any physical person who has ordered goods from the Seller, paid for these goods, thus expressing the intention to accept this Agreement.
1.6.3. Goods - jewelry made of precious metals and precious stones, costume jewelry and similar products, watches of all kinds, as well as other goods in assortment and at the price, presented in the Seller's online store at the web address https://reytel.ua/ or https://reytel.ua, which are offered by the Seller for the benefit of Site Visitors who have accepted the terms of this Agreement.
1.6.4. Acceptance of the Agreement - the Buyer’s full and unconditional consent to the Seller on the proposal to conclude the Public Contract under the terms provided by the Public Contract, formalized by:
- ordering through the shopping cart in the Seller’s online store at the web address https://reytel.ua/ or https://reytel.ua;
- by placing an order through a phone call to the number indicated in the Seller's online store at the web addresses https://reytel.ua/ or https://reytel.ua;
- by placing an order in another manner provided on the site;
- acceptance of this Agreement also includes payment (in full or in part) for the Seller's goods according to announcements or publications posted on the Site.
1.6.5. Privacy Policy – an integral part of the agreement (Appendix No. 1) between the Seller and the Buyer (Site Visitor) regarding the use of the Site. This Policy explains how and for what purpose we use your personal data obtained in connection with the use of the Site.
1.6.6. Significant defect - a defect that makes it impossible or unacceptable to use the Product according to its intended purpose, arose due to the Seller's fault, and after its elimination, it appears again for reasons independent of the Buyer, and at the same time has one of the following characteristics:
- the defect cannot be eliminated at all;
- elimination of the defect requires more than 14 (fourteen) calendar days;
- the defect makes the Product significantly different from what is provided by the Public contract.
1.6.7. Policy on the exchange and return of the Product – an integral part of the agreement (Appendix No. 2) between the Seller and the Buyer (Site Visitor) regarding the terms of exchange and return of the Product. This Policy explains how the exchange and return of the Product, which was purchased on the Site, are carried out.
2. Subject of the Agreement.
2.1. The Seller undertakes to transfer the Goods to the Buyer, information about which is posted on the website https://reytel.ua/ or https://reytel.ua, and the Buyer undertakes to accept the Goods and pay for them in the order and under the conditions provided by this Agreement.
2.2. The name of the Product, its main characteristics, including: the alloy of metal and its sample, size, description of stones included in the composition, are specified in the description of each corresponding product presented on the website or specified by a separate Order of the Buyer. All Products are manufactured under the trademark "REYTEL".
2.3. The manufacturer reserves the right to change the composition, configuration, color scheme of the product, warranty period, technical specifications, etc., without prior notice. The product description on the site may contain inaccuracies.
3. Acceptance of the Public Contract.
3.1. For the Buyer, confirmation of the full and unconditional acceptance of the Public Offer is one of the following ways of placing an order by the Buyer, namely:
3.1.1. Buyer's order made through the shopping cart in the Seller's online store at the web address https://reytel.ua/ or https://reytel.ua;
3.1.2. Buyer's order made through the "Buy in one click" function in the Seller's online store at the web address https://reytel.ua/;
3.1.3. Buyer's order in the Seller's online store made by sending a message to the email address or a phone call to the numbers indicated at the web address https://reytel.ua/kontakty;
3.1.4. methods provided by sub-paragraphs 3.1.1., 3.1.2., 3.1.3 of paragraph 3.1 of the Agreement, hereinafter in the text collectively or separately referred to as the "Order".
3.2. From the moment the Seller receives the Order, the Public Contract is considered concluded without its further signing.
3.3. Acceptance of this Agreement also includes payment (in full or in part) for the Seller's goods according to announcements or publications posted on the Site.
4. Quality of the Goods and warranty period.
4.1. The quality of the Goods and their compliance with the requirements of Ukrainian legislation is confirmed in the manner and according to the procedure provided by the current legislation of Ukraine for the respective category of Goods.
4.2. The Seller provides a warranty for the Goods. The warranty period from the moment of purchase is established: for one year - for silver and two years - for gold. The warranty is only valid if the Rules for the storage and use of the Goods, the conditions of sub-paragraph 4.10, and paragraph 7 of this Agreement are observed and in the absence of non-warranty cases.
4.3. If the Buyer discovers defects in the Goods during the warranty period, the Buyer has the right to:
4.3.1. a proportional reduction in the price of the Goods;
4.3.2. free elimination of the defects of the Goods within a reasonable time;
4.3.3. reimbursement of expenses for eliminating the defects of the Goods.
4.4. If the Buyer discovers significant defects in the Goods during the warranty period, the Buyer has the right to:
4.4.1. termination of the Public contract and return of the paid sum of money for the Goods;
4.4.2. demand replacement of the Goods with the same or similar ones, from those available with the Seller.
4.5. Delivery of the Goods for the elimination of defects to the nearest retail point of the Seller during the warranty period or after the expiration of the warranty period is carried out at the expense of the Buyer;
4.6. Photographs of the Goods presented on the website were taken in conditions of special lighting using special equipment and software, are simple illustrations to them and may differ from the actual external appearance of the Goods in the absence of special lighting and special equipment;
4.7. The Buyer can familiarize themselves with the full range of Goods on the Seller's website. For goods made of precious metals and precious stones, the site indicates the average weight and characteristics of the precious stone inserts in the products of this model that are available.
4.8. The actual weight of the Goods made of precious metals and precious stones is indicated on the product label. The weight of the Goods made of precious metals, the characteristics of the jewelry inserts, and the final cost of such Goods may differ from that indicated in the Seller's catalog on the website or from the Order. Deviations within the interval from minus 0.2 grams to 0.2 grams for gold products, and from minus 2 grams to 2 grams for silver products do not change the agreed cost of the Goods. If the fluctuations exceed the agreed interval or the actual characteristics of the jewelry inserts do not correspond to those indicated in the Seller's catalog on the website, the final cost of the goods is agreed with the Buyer. If an agreement is not reached, the contract is considered terminated by mutual agreement. The Buyer is returned 100% of the received payment if such was made.
4.9. The Buyer is aware that jewelry made of precious metals of proper quality is not subject to exchange and return, according to Article 9 of the Law of Ukraine "On Consumer Rights Protection" and Appendix No. 3 List of quality goods not subject to exchange (return), approved by the Resolution of the Cabinet of Ministers of Ukraine of March 19, 1994, No. 172 "On the implementation of certain provisions of the Law of Ukraine "On Consumer Rights Protection"". However, the Seller reserves the right at its discretion to accept the Goods that the Buyer wishes to return.
4.10. The warranty for the Goods does not apply and does not extend in the following cases:
- damage to the Goods resulting from impact, fall, improper care, and operation;
- chipping, cracks in the inserts of jewelry and similar products;
- natural wear and aging of jewelry and similar items;
- contact of jewelry or other Goods with household chemicals and organics (cleaning agents, perfumes, varnishes, etc.), medicines, iodine;
- damage due to swimming, bathing with the Goods;
- damage received as a result of sports activities while wearing the Goods;
- daily wear of a separate group of Goods (evening / ceremonial jewelry (cocktail rings, massive earrings and bracelets, necklaces, jewelry with a scattering of stones, jewelry with decorative coatings));
- breakage of a chain, bracelet, necklace due to stretching or use with a heavy pendant. The weight of the pendant must not exceed 2/3 of the weight of the chain in any case;
- rupture and deformation of the cord fabric (leather, rubber, silk, etc.);
- clouding of the natural stone;
- wearing off the coating of jewelry and similar products;
- wearing off the engraving and loss of fastenings in stud earrings, bending of the clasp (lack of clicking when closing) in earrings with an English clasp;
- if the ring has become too small or too large.
Also, other non-warranty cases specified on the Site or in separate booklets of informational material (if available, provided with the Goods).
5. Terms of Goods Delivery.
5.1. Delivery of the Goods is carried out by methods provided in the Seller's online store at the web address - https://reytel.ua/dostavka-oplata at the time of the Buyer's Order.
5.2. The Buyer indicates the place of delivery of the Goods to the Seller when confirming the Order.
ATTENTION: In the conditions of the legal regime of martial law introduced in the country according to the Decree of the President of Ukraine "On the Introduction of Martial Law in Ukraine" from 24.02.2022 No. 64/2022 (as amended), approved by the Law of Ukraine from February 24, 2022 No. 2102-IX, delivery is not carried out to the settlements where military actions and shelling are taking place and to places located on the territory temporarily occupied by the enemy.
5.3. In case of delivery of the Goods by the Seller, the responsibility for preserving the Goods until its transfer to the Buyer lies with the Seller.
5.4. In the case of delivery of the Goods by third parties (courier service, forwarding service, etc.), the responsibility for preserving the Goods until its transfer to the Buyer lies with the relevant third party.
5.5. The Seller undertakes to send the Goods to the Buyer within the following terms:
5.5.1. within 7 (seven) working days from the moment of receiving the Order if the Goods are available in the Seller's stock;
5.5.2. within 14 (fourteen) working days from the moment of receiving the Order if the Buyer's Order is placed for Goods that require manufacturing or additional processing (by agreement of the parties);
5.5.3. within 90 (ninety) working days from the moment of receiving the Order if the Buyer's Order is placed for Goods that require manufacturing or additional processing of increased complexity and/or with a long production cycle (by agreement of the parties);
5.5.4. at another term agreed by the Buyer and the Seller.
5.6. The ownership of the Goods passes to the Buyer from the moment of payment of 100 (one hundred) percent of the value of the Goods in any way provided on the Site.
5.7. The Buyer is obliged to check the Product for quality and completeness at the moment of its receipt and to declare any claims at the moment of acceptance of the Product. Otherwise, the Seller has the right not to consider claims regarding the quality and completeness of the Product, except for cases clearly provided by the current legislation of Ukraine.
6. Price and payment procedure for the Product.
6.1. The price of the Product is determined based on the prices indicated in the Seller's online store at the web address https://reytel.ua/ or https://reytel.ua at the moment of the Buyer's placing of the Order (taking into account the requirements of sub-paragraphs 4.7 and 4.8 of this Agreement) and requires confirmation by the Seller after receiving the order from the Buyer.
6.2. The Buyer is obliged to pay for the Product in the following order:
6.2.1. If the Product is in stock at the Seller, the Buyer is obliged to pay 100 (one hundred percent) of the value of the Product no later than upon receipt of the Product;
6.2.2. In case of placing an Order for a Product that requires manufacturing or additional processing, the Buyer is obliged within 3 (three) working days from the moment of placing the Order to pay a deposit of not less than 100 (one hundred percent) of the value of the Product as an advance payment for the payments that are to be made by him under the contract, in order to confirm the obligation and to secure its performance.
6.2.3. In case of violation of the contract terms by the Buyer, the deposit remains with the Seller;
6.3. The Site indicates the average price for the respective group of Products, average technical characteristics of the Product (size, weight, etc.), therefore, the final Price is subject to confirmation by the Seller after receiving the Order from the Buyer for the purchase of the Product.
6.4. Payment for the Product is made by the Buyer on the basis of an invoice issued by the Seller or in another manner agreed upon by the Seller and the Buyer. All payments are made in the national currency of Ukraine - hryvnia.
6.5. Settlements between the Executor and the Client are carried out by methods specified on the Site.
6.6. The Client's obligations to pay for the Product are considered fulfilled from the moment of receipt and crediting of funds to the Executor.
6.7. The Seller has the right to provide discounts on the Product and establish a bonus program. Types of discounts, bonuses, the order and conditions of accrual may be indicated in separate sections of the Site accessible to the general public and may be changed by the Seller unilaterally.
7. Storage and use rules.
7.1. The Product must not be:
- subjected to mechanical impacts (dropping, hitting, throwing, etc.);
- subjected to thermal impacts (left in the sun, in frost, etc.);
- subjected to chemical impacts (contact with household chemicals, iodine, cosmetics, including natural ones).
7.2. Depending on the type of Product, it is necessary to:
- remove at night when worn on the body;
- store in boxes and separate zip-lock bags;
- use carefully and neatly;
- periodically use special Product care products.
7.3. More detailed information about the rules of storage and use of the Product is posted on the Site. These rules are mandatory for application to maintain the integrity, quality of the Product, and also to receive a warranty on the Product.
8. Responsibility of the Parties.
8.1. For non-fulfillment or improper fulfillment of obligations under the Public contract, the Seller and the Buyer bear responsibility provided by the current legislation of Ukraine.
8.2. In the case of early termination of the Public contract on the initiative of the Seller before the delivery of the goods to the Buyer, the Seller is obliged to return 100 (one hundred percent) of the prepayment for the Product to the Buyer.
8.3. The Seller and/or the Buyer are released from liability for non-performance of obligations under this Public contract in cases where force majeure (force majeure) circumstances occur, which arose after the conclusion of the Public contract as a result of extraordinary character actions, which could not have been foreseen and/or prevented by reasonable means. Force majeure (force majeure) circumstances are confirmed by the Certificate of the Chamber of Commerce and Industry.
9. Term of the Public contract.
9.1. The Public contract comes into legal effect from the moment it is accepted by the Buyer and is valid until the obligations by the Seller and the Buyer are fully performed.
9.2. The Public contract may be terminated early:
9.2.1. by mutual consent of the Seller and the Buyer;
9.2.2. on the initiative of the Buyer by notifying the Seller within 14 (fourteen) calendar days from the moment of receipt of the Product, if this does not contradict the Law of Ukraine "On Consumer Protection";
9.2.3. by court decision;
9.2.4. in case of force majeure (force majeure) circumstances, confirmed by the relevant document of the competent authority.
10. Other conditions.
10.1. All disputes arising in connection with the non-performance or improper performance of the terms of the Public contract are resolved through negotiations.
10.2. Disputes that could not be settled through negotiations are subject to judicial review in accordance with the current legislation of Ukraine.
10.3. In cases not regulated by this Public contract, the Seller and the Buyer are governed by the current legislation of Ukraine.
10.4. The invalidity of individual provisions or clauses of the Public contract does not imply the invalidity of the Public contract as a whole, as it can be assumed that this Public contract could have been concluded without including such provisions and clauses.
10.5. The titles of the articles of the Public contract are used exclusively for convenience and in no way affect their content and interpretation.
10.6. The Buyer confirms that from the moment of placing the Order, he (the Buyer) is informed about the inclusion of his own personal data voluntarily provided to the Seller into the personal data database "Counterparties".
10.7. The Buyer allows the Seller to perform all actions that, according to the Law of Ukraine "On Personal Data Protection", are the processing of the Buyer's personal data, in accordance with the formulated purpose of their processing, which is to ensure the implementation of economic, civil-legal, tax relations and relations in the sphere provided by the founding documents, accounting documents, relations in the field of human resources management and carrying out with such data operational activities that allow identifying the person with a certain object in the field of her activity in accordance with the Civil Code of Ukraine, the Economic Code of Ukraine, the Tax Code of Ukraine, the Law of Ukraine "On Accounting and Financial Reporting in Ukraine".
10.8. For the purpose of processing the "Counterparties" personal data database, the Buyer gives consent to the processing of their personal data to the extent provided by them when entering into the Contract with the Seller and necessary for the realization of the above-mentioned purpose.
10.9. The Buyer confirms that from the moment of placing the Order, they (the Buyer) have been acquainted with the rights provided by the Law of Ukraine "On Personal Data Protection".
10.10. The Buyer gives their consent for the transfer (dissemination) of their personal data included in the "Counterparties" personal data database exclusively for the purposes provided by this Contract, to entities related to the realization of this purpose.
10.11. The Buyer gives their consent for the storage of their personal data for a period of 75 (seventy-five) years.
10.12. The Buyer grants access to personal data included in the "Counterparties" personal data database to third parties in cases and according to the procedure provided by the current legislation of Ukraine and does not require notification of the transfer (dissemination) of personal data included in the "Counterparties" personal data database if such transfer (dissemination) is carried out exclusively for the purpose provided by this Contract.
10.13. Claims from Buyers are accepted by the Seller at the following address: Khmelnytskyi, Podilska St., 41.
10.14. Acceptance of the Product for warranty repair is carried out by the Seller at the following address: Khmelnytskyi, Podilska St., 41.
11. Location and details of the Seller
Sole Proprietor
Dennis Borysovych Reytel
29000, Khmelnytskyi region, Khmelnytskyi city, Podilska St., 41
identification number 3520311073;
a/c UA073052990000026006026000821 at
PJSC "PrivatBank", MFO 305299
customer care department: info@reytel.ua
for complaints and suggestions: reyteljewelry@gmail.com
tel.: +38 (067) 1044754
Appendix No. 1
To the Public Offer Agreement
Privacy Policy
General Provisions
To enhance the quality of service and the security of personal data storage of all Visitors of the site https://reytel.ua/ or https://reytel.ua, we inform about the specific data that are collected and stored, and for what purpose we use them on the Site, located at the address: https://reytel.ua/ or https://reytel.ua (hereinafter – the Site). The Administration takes the confidentiality of all users who visit the Site very seriously. Therefore, based on the requirements of the legislation of Ukraine and the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data, this Privacy Policy (hereinafter – the Policy) has been developed.
Scope of this Policy
The Policy applies to personal data and information collected on the Site. Personal data and information are data that identify you personally, either alone or in combination with other information available to us. Personal information includes your name, email address, phone number, information received as a result of payment on the Site. This Policy does not apply to other resources, links to which may be indicated on the Site. We are not responsible for the privacy policies or content of third-party resources.
Cookies and Similar Technologies
We use cookies. With each of your visits to the Site, we may collect information related to the gadgets and devices you use, networks you connect to when using the Site. This also includes the following information: IP address, browser and its version, types of plugins of your browser, information about the operating system, as well as information about your visits, the route of movement by URLs, services that you viewed or searched for, all download errors, duration of visits to the Site pages, etc. Also, information is collected on the Site using various technologies, similar to cookies (including various types of analytical resources).
Information Collected Through the Site
On our Site, when you place an order, participate in a promotion, or otherwise interact with us, we collect both personal information and general data. Personal information relates to an individual consumer - for example, name, address, phone number, e-mail, etc. Such data we receive only from persons who provide it consciously and of their own free will. For example, by indicating a name and address with a request for further information from us. To place orders for goods/services, participate in promotions, or otherwise interact with us, you must carefully read your rights and obligations regarding the processing of personal data, which are specified in Article 8 of the Law of Ukraine "On Personal Data Protection", carefully review this Privacy Policy, and also express your full agreement with their terms. If you do not agree with any of the conditions of this Privacy Policy and the above-mentioned Provision on personal data protection, please do not provide personal information.
Use of Your Personal Information
We use the personal information obtained by the Site for the following purposes:
- providing information about the Product according to your request and your needs;
- ensuring security and preventing any unlawful actions and preventing fraud;
- to improve the efficiency and quality of customer service;
- more effective personalization of the use of the site;
- providing you with special offers that may be of interest to you (only with your consent);
- providing you with information regarding the use of the Site;
- improving the operation, functionality, design, and other conveniences on the Site.
Changes to the Privacy Policy Terms
The user, by using the Site, accepts all the terms of this Privacy Policy and understands that changes can be made unilaterally to our Policy. Any changes made to this Policy are mandatorily published by the Site administration.
Appendix No. 2
To the Public Offer Agreement
Product Exchange and Return Policy
General Provisions
To enhance the quality of service for the Visitors of the site https://reytel.ua/ or https://reytel.ua, we provide information about the procedure for exchanging and returning Products purchased on the Site, located at the address: https://reytel.ua/ or https://reytel.ua (hereinafter – the Site). The Administration pays very close attention to the needs of users who visit the Site. Therefore, based on the requirements of the legislation of Ukraine, this Product Exchange and Return Policy (hereinafter – the Policy) has been developed.
Scope of this Policy
The Policy applies to all goods purchased on the Site.
Main principles of the return and exchange policy:
In accordance with Article 9 of the Law of Ukraine "On Consumer Protection" and Appendix No. 3 List of goods of proper quality not subject to exchange (return), approved by the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994, No. 172 "On the implementation of certain provisions of the Law of Ukraine "On Consumer Protection"» jewelry made from precious metals of proper quality are not subject to exchange and return. However, the Seller reserves the right to accept Products that the Buyer wishes to return at its discretion. Other goods of proper quality are subject to return within 14 days from the date of purchase.
Goods of proper quality that lack a tag, show noticeable signs of use, or have mechanical damage are not subject to return. Also, goods that were manufactured or altered according to an individual order cannot be returned.
The exchange (return) of the Product is carried out taking into account the requirements of Section 4 "Quality of the Product and warranty period" and Section 7 "Rules for storage and use" of the Offer Agreement.
Procedure for exchange or return:
The Buyer must:
- contact the hotline using the phone number indicated on the site or connect via messengers, tell the manager about the Product that the buyer wishes to return (exchange);
- agree with the manager on the possibility and details of the return (exchange) of the Product;
- if the conditions for return (exchange) are agreed upon by the parties, arrange with the manager the method of carrying out the operation.
The exchange (return) is carried out:
- using the courier service "Nova Poshta" without specifying cash on delivery;
- returns with cash on delivery or directly to the courier "in hand" are not allowed;
- the buyer pays the costs of reverse delivery (return) and re-sending;
- exchange of products is possible for any other jewelry items, in any quantity within the value of the purchased item, or more expensive, but with the condition of paying the difference in price;
- a deposit for goods made to order (or with individual engraving), in case of the client's refusal from the product is not refunded.
Changes to the Terms of the Product Exchange and Return Policy.
By using the Site, the user accepts all the terms of this Product Exchange and Return Policy and understands that unilateral changes can be made to our Policy. Any changes made to this Policy must be published by the Site administration mandatorily.